Understanding the integrative approach to conflict management
Journal article, Peer reviewed
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OriginalversjonJournal of Managerial Psychology 2010, 25(1):82-97
The purpose of this paper is to examine the integrative approach to conflicts. Integration is an active search for information about facts and interests - motivated by a willingness to find mutually satisfactory agreements - and is usually necessary for creating high quality settlements in conflicts. Thus, in order to understand how to avoid win-lose outcomes, or impasses, we need knowledge about factors that relate to, and promote, integration. We here use five data-sets to explore factors relating to individuals’ inclination to integrate. Our results show that (a) degree of integration varies, that (b) the variation can be explained by individual differences, by situational differences, and to some degree by group differences, and that (c) integration predicts high quality outcomes in conflicts.
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