Enhanced communication support between control room and field operation: Human communication and interaction
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Communication between the field operator and the control room operator is vital for successful operation in the process industry. By reviewing models for human cognition and interpersonal communication and collaboration together with appropriate ~technology, concepts for enhancing the field operator/control room operator communication are developed. These concepts constitutes the basis for design and implementation of a working prototype. The prototype is utilizing a mobile device with wireless networking abilities.Evaluation of the concepts concludes that they most likely will enhance communication and decrease erroneous decisions because of higher system awareness and better mental models. This is achieved by introducing data to an operator from the system context of the other operator. The prototype also increases the communication abilities by allowing the operators to interact with each other through pointing and drawing.