Inter-Municipal Cooperation and Satisfaction with Services: Evidence from the Norwegian Citizen Study
Journal article, Peer reviewed
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OriginalversjonInternational Journal of Public Administration. 2016, 39 (8), 597-609. 10.1080/01900692.2015.1029132
We investigate the effects of inter-municipal cooperation on citizen satisfaction with fire services and refuse handling. While there is a growing interest in cooperation as a way of providing municipal services, little is known of the effect on citizen satisfaction. Through a multilevel analysis combining individual and municipal data, we find that inter-municipal cooperation has a negative effect on satisfaction with fire services, no effect on refuse collection but a positive effect on satisfaction with source separation. The results, we argue, show how the organizational form may affect satisfaction in different ways depending on service characteristics.