Context-awareness for Mobile Ticketing Systems
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One of the most pervasive technological devices that exist is the mobile smartphone. With the emergence and embedding of multiple sensors and connection possibilities found in today s phone, the boundaries of what we can accomplish are nearing a limitless horizon. The thesis looks at how we can advance an application of a smart device to achieve another degree of functionality. By exploring context-awareness, its approaches and practical uses, we wish to enhance the User Experience (UX) of such an application. To do this, we survey and explore context, context-awareness, the roots of how it came about, and what context is considered to be. We focus on a case-study of mobile ticketing systems, and review the current situation of these in Norway. By providing a foundation of approaches and technology that can benefit context-aware applications, we confirm our research questions with a Proof of Concept (POC) application that take advantage of a certain level of context-awareness. With the help of Bluetooth Low Energy (BLE) beacons, we show how to accomplish validation of tickets in our system to provide a seamless process for users and event organizers. We end by verifying our hypotheses that context-awareness can give a better UX by accomplishing an above average score in a System Usability Scale (SUS) test.