Electronic Health Record improvement using incident reports
Journal article, Peer reviewed
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Original versionStudies in Health Technology and Informatics. 2017, 235 559-563. 10.3233/978-1-61499-753-5-559
This paper discusses reactive improvement of clinical software using methods for incident analysis. We used the “Five Whys” method because we had only descriptive data and depended on a domain expert for the analysis. The analysis showed that there are two major root causes for EHR software failure, and that they are related to human and organizational errors. A main identified improvement is allocating more resources to system maintenance and user training.