Utfordringer i implementeringsfasen av nytt ERP-system i DDV-kommunene
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The approach to the problem in this master has been to take a look at the challenges that appears in the project with introducing a new economy-/salary/-HR system in a DDV municipality. The task is based on empirical investigation among employees who work in central staff- and supportfunctions within economy, salary/HR, who will get a new, equal economy- and salary/HR-system based on common structure in all DDV-municipalities. The study is based on an ongoing workprocess with organizing the implementation of a new economy- and salarysystem for 9 municipalities in DDV-cooperation. The purpose of the study has been to reveal the biggest challenges so far in the process, and what it will take to ensure the establishment of a successful foundation for a transfer from the old system to the new. The inquiry has been carried out based on a qualitative survey among 8 employees who has participated in the project, either in the workshop Economy, workshop Salary/HR, the competencenetwork or the QA-group, with equal number of respondents from agresso municipalities and visma municipalities, and equal numbers between economyfunctions and salaryfunctions. The main findings in this study indicates challenges in relation to management, and the process on lack of knowledge to the strategyfoundation for the process with the involved in the project. Lack of clear management and control of the process. Great challenges in the lack of understanding of the visma municipalities for the work beeing carried out in in the ongoing implemantation fase. The visma municipalities is struggling to understand structure and building in new systemsolutions. Great concern is beeing expressed for the quality of what is the foundation for the building of a new systemsolution from visma municipalities. Lack of competence is beeing revealed at Evry to convey new program solution simple and understandable. Technological circumstances reveals challenges when it comes to lack of recogniztion in the solution beeing demontrated and the solution beeing used in the implementation fase. The visma municipalities is experience bad userfriendliness in a new solution, and the user interface to a new solution is experienced as big compare to the relations in the solution they have today. 6 The main message in what it takes to secure the further success with the project is to carry out a fastworking competencedevelopmentproject to familierize the strategy foundation for the project and secure the visma municipalities understanding of a new systemsolution.
Masteroppgave ledelse - Universitetet i Agder 2016