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System satisfaction, contact satisfaction, and trust in the police: A study of Norway

Thomassen, Gunnar; Kääriäinen, Juha
Journal article, Peer reviewed
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http://hdl.handle.net/11250/2412357
Issue date
2016
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  • Artikler - Vitenskapelige [117]
Abstract
Several studies have found that citizens’ trust in the police is influenced by everyday encounters

with the police. However, one important factor has been largely omitted from studies about contact

and trust: citizens’ overall satisfaction with the functioning of their country’s political system and

economy. What we label “system satisfaction” may influence both trust in the police and experiences

and interpretations of encounters with the police. Using data from the European Social Survey,

we investigate how system satisfaction is related to trust in the police in Norway, and the degree

to which it accounts for or moderates the relationship between contact and trust. Our findings

suggest that system satisfaction is highly significant for trust in the police. However, it does not

seem to account for or moderate the relationship between contact satisfaction and trust. Thus,

system satisfaction and direct contact experience appear to affect trust in the police independently.
Description
This is the final text version of the article, it may contain minor differences from the publisher’s pdf version.
Publisher
Maklu
Journal
European Journal of Policing Studies

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