Hidden core values linked to diaconal services within lutheran health clinic in Majunga, the ‘capital city of malagasy muslims’ in the north-west part of Madagascar.
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This master thesis is a qualitative case study aiming at revealing the hidden core values of a diaconal service within a Lutheran hospital based in Majunga; the capital town of Malagasy Muslim in the North West part of Madagascar. Although, life in this place as well as in many parts of the Island becomes more and more difficult due to political and economical crisis at highest and lowest levels, a good number of people from different classes, ethnic groups even Muslim remain loyal customers to this quite expensive hospital., Through the study of the choice of those customers, this paper has explored some of the main reasons behind this reality which are more or less related to the evidence-based of unknown values linked to diaconal healthcare. Interviews and focus group were boosted by Delphi method in order to collect in-depth explanatory data. Two hidden core values: respect and trust were consequently identified in the presentation of findings, and after gaining further insights from the analysis section using interpretive sensemaking and narrative analysis, three more values were uncovered: hope, hospitality and faith in action. As a result, central to this paper is making a case that for a powerful attractiveness of client in long term, this Lutheran hospital needs to maintain the expression of such values and in addition make use of the value justice for a real and full embodiment of its diaconal characteristics into action.