Volunteers’ Perceptions of the Use of Social Media inEmergency Management
Journal article, Peer reviewed
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The paper presents the results of interviews with representatives from Norwegian emergency management volunteer organizations on their current use of socialmedia and their perception of the potential for extended use of social media in their operations. Our study shows that social media is currently mainly used for information to the public and for internal communication. The informants expressed some reluctance towards the concept of virtual operations support teams, and using social media to collect information from the public. Yet, basedon the possible benefits reported in the literature from studies of early adopters of digital volunteer groups, we argue in this paper for establishing a similar serviceat the regional level in Norway that can support the local volunteer organizations.