Achieving Long-Term Value of Enterprise Models - A Case Study
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In today's increasingly agile business world, enterprises must take extensive measures in order to stay competitive. Over the last 20 years, enterprise modelling has become a common technique for managing the vast amounts of information and business knowledge that emerges within an organisation. Enterprise models are meant to be used and evolved over a long period of time. In order to have the wanted effect, such models must be properly managed and have the right quality. Statoil, Norway's largest oil and gas company started using enterprise models as a part of their corporate management system ten years ago. In their experience, the introduction of enterprise models has had positive effects on operations, but evaluations have shown that there is still room for improvement. In this report, a case study focusing on the relationship between the quality of the Statoil enterprise model and its use is described. SEQUAL, a framework for evaluating model quality has been applied throughout the study in order to analyse the various aspects of the enterprise model. The results show that the management system is extensively used in most parts of the company and that company standards and documented best practices enforce high quality on several levels. However, there is still a gap between the level of quality prescribed and what is being achieved in practice. Managing this gap through continuous improvements is crucial for the continued success of using enterprise models in Statoil.