Improving Organizational Learning : Case of Kongsberg Defence Systems

Abstract

In this study the focus is how to improve organizational learning; through developing the internal learning organization, and through improving learning in relationship with suppliers. Learning organization theory, which is a normative and practical dimension of the broader construct organizational learning, is presented in this study to explain how the company can become a highly effective learning organization - through developing their performance related to three building blocks. A survey aimed at assessing the depth of learning in KDS, revealed that KDS have very high performance related to building block one – supportive learning climate. Building block two – concrete learning processes and practices, however, revealed an area where KDS have potential for improving their performance related to information sharing and education and training. KDS also score high on their performance related to building block three – leadership that reinforces learning. Relationship learning between KDS and their strategic suppliers is a source of creating competitive advantage. The data from this study suggest that through developing a strong collaborative commitment between the companies, as well as an increase in the level of asset-specific investments, relationship learning can be improved. Also the findings from this study support the fact that relationship performance can be improved through engaging in relationship learning. In addition, two Theory-of-Mind skills, rapport building and shaping the interaction, proved to have a significant positive relationship with relationship performance in this study.