Investigating successfulness in the CBR implementation for ConocoPhillips Norway
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The objective of this thesis is to investigate successfulness in implementation of a project tool called the Contingency Breakdown Report (CBR), which is a key document for project approvals at ConocoPhillips. The CBR is a document compiled in Excel and holds all the relevant cost, risk and schedule data for a project. In addition to investigating successfulness in the completion of the CBR, the processes leading up to the CBR inputs are also evaluated. Risk management and cost estimation are the essential processes, within the project, that provide the required CBR input. This study is based on two analysis methods, qualitative and quantitative analysis. The main analysis is a qualitative analysis and has been carried out by in-depth interviews and questionnaires. The quantitative analysis is a statistical analysis, of the data held in the CBR, supporting the qualitative analysis. The analysis results are presented individually. This thesis provides a description of the CBR and the associated processes. Composing this description was a great help in understanding what the CBR is and why it is a tool that has been focused on greatly in ConocoPhillips. As well as providing a greater understanding this basis has also contributed to building an interesting and relevant interview guide and questionnaire. Understanding the CBR was important in figuring out where the most essential data, that could provide an answer to the problem statement; Has the implementation of the CBR been successful for ConocoPhillips Norway up to this point?, was and thereby the focus areas for the statistical analysis. This thesis is primarily based on the analysis results, which are gathered with the help of ConocoPhillips staff in Norway, and is complemented with relevant literature and articles. Information about the CBR, cost estimation and risk management is confidential ConocoPhillips material. The study uncovered that, for the organization as a whole, success is achieved. However, successfulness has not been achieved considering user satisfaction and intentional use of the CBR versus the actually purpose it is serving. Implementing the CBR has meant successfulness for ConocoPhillips Norway since the CBR has become a more integrated, trusted and important tool to use in connection with the projects approvals than expected. The main reason why the users are unsatisfied and actual use and intentional use are not aligned, are the numerous and extensive changes that the CBR format has undertaken. Early on, while performing this study, it became clear that there exist shared and strong opinions regarding the CBR. However all the CBR users in Norway Capital Projects agreed on the fact that the CBR needs to undergo strategic changes. Strategic changes with the aim of improvement and simplification are absolutely necessary for the project tool. Strategic changes or improvements that makes it easier to use, easier to understand, easier to complete, motivates the users and that adds value are: first a simplification of the CBR template followed by stability in the CBR template and a clarification of the CBR intention. Such strategic changes in the CBR are beneficial for ConocoPhillips in order to achieve successfulness. ConocoPhillips must also, regarding the CBR, focus on the most important issue, which is the contingency.
Master's thesis in Industrial economics