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dc.contributor.authorRønneberg, Kari
dc.date.accessioned2012-03-27T06:58:23Z
dc.date.available2012-03-27T06:58:23Z
dc.date.issued2012
dc.identifier.issn2164-2818
dc.identifier.urihttp://hdl.handle.net/11250/174654
dc.descriptionThis is the final text version of the article, it may contain minor differences from the publisher’s pdf version.no_NO
dc.description.abstractThe main part of ordinary police work consists of patrolling and answering calls, which means that most police officers are in a daily and direct contact with members of the public. During such encounters, especially if they take place by means of a telephone, language not only provides an important means to solve problems and exert social control, but it also helps to build relations, as well as to inspire confidence and trust. In this way, the communication process between police and the public provides the basis for police legitimacy and consequently, for successful police work. This article examines the impact of verbal communication between police officers and members of the public during day-to-day encounters, and shows how the linguistic and interactional choices of the police, e.g. when formulating a rejection or answering a request, may affect their relationship with the public in general, in positive as well as negative ways.no_NO
dc.language.isoengno_NO
dc.publisherScientific Research Publishingno_NO
dc.subjectpolitino_NO
dc.subjectpolitiarbeidno_NO
dc.subjectkommunikasjonno_NO
dc.subjectpublikumno_NO
dc.subjecttillitno_NO
dc.subjecttelefonsamtalerno_NO
dc.subjectsamtaleanalyseno_NO
dc.subjectpolice communicationno_NO
dc.subjectpublic confidenceno_NO
dc.subjectservice encountersno_NO
dc.subjecttelephone callsno_NO
dc.subjectconversation analysisno_NO
dc.titlePublic confidence in the police : the impact of verbal encountersno_NO
dc.typeJournal articleno_NO
dc.typePeer reviewedno_NO
dc.source.pagenumber1-7no_NO
dc.source.volume2no_NO
dc.source.journalOpen Journal of Modern Linguisticsno_NO
dc.source.issue1no_NO


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