Recent Submissions

  • Toward a Framework of New Service Development Practices 

    Aas, Tor Helge; Hydle, Katja Maria; Breunig, Karl Joachim (Conference object, 2014)
    Different frameworks for New Service Development ( NSD) practices have been suggested by prior conceptual research. By exploring the practices of NSD empirically, t his paper continues the ongoing discussion ...
  • The influence of emotions on trust in experienced betrayal situations 

    Lee, Wing Shing; Selart, Marcus Oliver (Conference object, 2011)
    This article investigates the impact of different emotions on trust decisions taking the experience of betrayal into account. Thus, an experiment was created which included one betrayal group and one control group. ...
  • Influences of Emotional Intelligence on Perceptions of Thrustworthiness 

    Lee, Wing Shing; Selart, Marcus (Conference object, 2009)
    By adopting social exchange theory and the affect-infusion-model, we hypothesized that emotional intelligence (EI) would have an impact on three perceptions of trustworthiness – ability, integrity and benevolence – at the ...
  • Towards a motivational cognitive model of trust 

    Selart, Marcus; Grønhaug, Kjell; Johansen, Svein Tvedt (Conference object, 2007)
    The article looks at the effects of risk on the formation of initial trust. It argues that risk influences the content of trust or the importance a trustor places on benevolence versus ability. A difference in emphasis on ...
  • Envisioning trust: Metaphors and situations 

    Johansen, Svein Tvedt; Espedal, Bjarne; Grønhaug, Kjell; Selart, Marcus (Conference object, 2013)
    In this article we argue that the experience and effects of trust are influenced by how people construe trust in specific situations – people are not merely passive receptacles of information but bring their own understanding ...
  • The How's and Why's of Trust: On Goals, Mind-sets and Trust 

    Johansen, Svein Tvedt; Selart, Marcus Oliver (Conference object, 2011)
    In this paper we seek to disentangle goals and trust, and argue that people’s goals in interacting with other people influence the experience of trust. The experience of trust is not merely a cause of interaction and risk ...
  • Trust as a decision problem or performance 

    Johansen, Svein Tvedt; Selart, Marcus; Grønhaug, Kjell (Conference object, 2009)
    Established theories on trust-development explain trust as a product of information, portraying individuals as passive receptacles of trust-related information. These theories however tend to ignore the goals of the trustor. ...
  • When counting cattle is not enough: multiple perspectives in agricultural and veterinary research 

    Hansen, Bjørn Gunnar; Schei, Vidar; Greve, Arent (Conference object; Peer reviewed, 2011)
    A traditional approach in agricultural and veterinary research is focussing on the biological perspective where large cattle-databases are used to analyse the dairy herd. This approach has yielded valuable insights. ...