Accessibility of eGovernment Web Sites: Towards a Collaborative Retrofitting Approach
Chapter, Peer reviewed
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Original versionNietzio, A., Olsen, M., Eibegger, M., & Snaprud, M. (2010). Accessibility of eGovernment Web Sites: Towards a Collaborative Retrofitting Approach. In K. Miesenberger, J. Klaus, W. Zagler & A. Karshmer (Eds.), Computers Helping People with Special Needs (Vol. 6179, pp. 468-475): Springer Berlin / Heidelberg.
Accessibility benchmarking is efficient to raise awareness and initiate competition. However, traditional benchmarking is of little avail when it comes to removing barriers from eGovernment web sites in practice. Regulations and legal enforcement may be helpful in a long-term perspective. For more rapid progress both vendors and web site maintainers are willing to take short-term action towards improvements, provided that clear advise is available. The approach of the eGovernment Monitoring project (eGovMon) integrates benchmarking as a central activity in a user-driven project. In addition to benchmarking results, several other services and background information are provided to enable the users – in this case a group of Norwegian municipalities who want to improve the accessibility of their web sites – to gain real added value from benchmarking.
Published version of a chapter from the book: Computers Helping People with Special Needs.The original publication is available at www.springerlink.com: http://dx.doi.org/10.1007/978-3-642-14097-6_75