Metacommunication patterns in online communities
Chapter, Peer reviewed
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Original versionLanamäki, A., & Päivärinta, T. (2009). Metacommunication patterns in online communities. In A. Ozok & P. Zaphiris (Eds.), Online Communities and Social Computing (Vol. 5621, pp. 236-245): Springer
This paper discusses about contemporary literature on computer-mediated metacommunication and observes the phenomenon in two online communities. The results contribute by identifying six general-level patterns of how metacommunication refers to primary communication in online communities. A task-oriented, user-administrated, community (Wikipedia in Finnish) involved a remarkable number of specialized metacommunication genres. In a centrally moderated discussion-oriented community (Patientslikeme), metacommunication was intertwined more with primary ad hoc communication. We suggest that a focus on specialized metacommunication genres may appear useful in online communities. However, room for ad hoc (meta)communication is needed as well, as it provides a basis for user-initiated community development.
Published version of a chapter in the book: Online Communities and Social Computing. Also available from the publisher at http://dx.doi.org/10.1007/978-3-642-02774-1_26